![]() There were other children in the main part of the building that seemed to be having a good time, so I'm not sure if this is just a problem in the baby room or what, but I cannot believe their policy to let a child cry like that. The staff seems incompetent and untrained. I was furious! I would never have been gone so long had I known my Daughter was that upset! I told her that I had asked that they call me if she was upset and was told that that had not been communicated! I asked to speak to a manager and was told that it is their policy not to call unless there is an emergency. I could hear her crying from the back of the building! However when they brought her out she was crying hysterically and covered in sweat. My fiancé and I were gone for about an hr and a half and when we came back to pick up our Daughter we asked how she did we were told that she did ok, just a "little" fussy, which I expected. They reassured me several times that they would. I am always nervous about leaving her with new people and requested that they give me a call if she was too upset and that I would come and get her. We filled out a form asking us things that our Daughter likes, what helps to calm her, etc. They seemed very knowledgeable and thorough. ![]() When we checked in they took our info (including phone numbers). ![]() I brought my almost two year old here the other day so my fiancé and I could go to dinner.
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